Video Diagnostics
STEP ONE : System Updates - Confirm that the Operating System, internet browser, and video players have been updated. The most common reason for the video to not play is that the computer has outdated software. Our multimedia presentations use cutting-edge video streaming technology; therefore, it is required that your computer have the most current updates installed. (MAC OS users click here) [[mediaplayer9, netscape, firefox]]
The top three updates (Windows OS, Internet Explorer, and Windows Media Player) are necessary for proper video playback. The other software updates are recommended (though not required), as they will be used elsewhere on the site. Return to this page to try the video again after each software installation or each system Reboot.
Refresh the page (or Press F5 ) to try the video again
STEP TWO : Disable Conflicting Software - ALL conflicting Software must be disabled before testing videos.
Disable ALL Firewall software (examples include Windows Firewall [included in XP Service Pack 2], F-Secure, BlackICE, McAfee, Kaspersky Anti-Hacker, Symantec Norton, Zonealarm Pro, Agnitum Outpost Pro, Sygate Pro.) Refresh the page (or Press F5 ) to try the video again
Disable ALL Spyware software (examples include Ad-aware SE, CounterSpy, MS AntiSpyware, SpyBot Search & Destroy, Spy Cleaner, Spy Sweeper, Spyware Doctor, Steganos, & Trend Micro) Refresh the page (or Press F5 ) to try the video again
STEP THREE : Test 'off-site' videos - Confirm videos work in other formats and from other websites.
Register for "Communications the IBI way" course (#307) in the Course Catalog . It requires Real Player to play. Please start the course lesson to see if the media plays. Test the Windows Media Player on outside sites. Videos can be found on http://video.msn.com/
STEP FOUR : Software Settings - Confirm videos player settings are correct for streaming video playback.
Enable all Media Player 10 Streaming protocols: Open Media Player 10, Click Tools, Options, Network, Select all four protocols: Multicast, UDP, TCP, and HTTP Confirm that each protocol is set to Autodetect. Press Apply then OK to save the settings changes. Refresh the page (or Press F5 ) to try the video again
STEP FIVE : Hardware Conflicts - Confirm no hardware is blocking the videos from working. Hardware conflicts have been ruled out as the possible conflict
Connect to the Internet by bypassing network router, directly to the DSL/Cable modem. Can you view the videos when the router is not connected? (Note: This step is Essential for determining true source of the problem) Confirm your Internet Service Provider (ISP) does Not have a firewall. Confirm your broadband modem, provided by your Internet Service Provider (ISP), does Not have a built-in firewall.
STEP SIX : Enabling Port Exceptions - After discovering which software or hardware was blocking the streaming video port, and exception must be made to allow the ... With all hardware and softwares disabled or bypassed, the video should play properly. If, and only if, the video does play, then we can add in port exceptions to the software or hardware settings that are blocking full access. Then the software and/or hardware can be reenbled, thereby not leaving the computer completely vulnerable to Internet threats. The exceptions are: 554 (RTSP) and 1755 (MMS) on both protocols: TCP and UDP.
Pinnacle Firewall Settings:
Port
Protocol
Description
80
TCP
HTTP
554
TCP/UDP
RTSP
1755
MMS
Definitions:Transmission Control Protocol (TCP) User Datagram Protocol (UDP) Hypertext Transfer Protocol (HTTP) Real Time Streaming Protocol (RTSP)Microsoft Media Server protocol (MMS)
Additional instructions on configuring your individual Firewall may be found at PortForward.com NOTE: Click Here [or hit CTRL+D] to add this page to your Favorites list now so you can easily return later.