Customer Responsibility Contract

Chapel of the Flowers strives to ensure every guest has an Intimate, Elegant and Legendary experience. In an effort to provide you with our signature service, we ask that you review the below Chapel policies before electronically signing this agreement and confirming your ceremony.

Limousine Transportation

• In compliance with safety regulations, our limousines will gladly transport up to eight (8) passengers. Everyone riding in the limo MUST be picked up at the same location. Our limousines are limited to one (1) pickup location, and one (1) drop off location on the Las Vegas "Strip" or Downtown on Fremont Street. If you need additional limousines for your party, please click here for more information. Our limousines cannot travel to the airport or to residences.
• HOTEL:
  • Please Click Here for a list of approved hotel / pickup and drop off locations. If your hotel is not listed, please call your Wedding Planner at 1-800-843-2410 to see if alternate transportation can be arranged.
  • Upon arrival in Las Vegas, please call the Chapel at 1-800-843-2410 with your hotel name and room number. Please advise if your room is registered under a different last name.
• If you are using the Chapel's limousine, you must be ready and waiting in your room one (1) hour prior to your ceremony time. Your limo driver will call you in your room between one (1) hour and thirty minutes prior to your ceremony time to confirm your exact pickup time and location. Cell phones are unreliable in the hotels and we only use them as backup. Please do not leave your room until you have further instructions from your limo driver.
• We are unable to make exceptions to our limousine policy. If you choose to not follow these instructions, it is important that you understand how this may impact your wedding day:
  • If you are not in your hotel room when your limo driver calls with instructions, and we cannot locate you, you may miss your limo pickup or your limo pickup may be canceled. We also may be forced to reschedule your ceremony to the next available time. Keep in mind, the next available time may be the following day. Please review our Rescheduling and Cancelation policies below.
  • If you are not ready and in your designated pickup location at the time of the driver's arrival, your limousine service may be delayed or canceled.
  • If your limousine service is canceled, due to failure to follow procedures, you are responsible for your own transportation to-and-from your ceremony. Please review our Late Arrival policies below.

Late Arrival

• BRIDE AND GROOM: We recommend selecting a package that includes courtesy limousine service from the Chapel. If you decline our courtesy limousine service or choose to arrive on your own, please arrive at least fifteen minutes prior to your ceremony time and check-in at the Wedding Information office towards the back of the property. If you arrive late, your ceremony may be rescheduled to the next available time. Keep in mind, the next available time may be the following day. A possible $100.00 scheduling fee may apply. Please review our Rescheduling and Cancellation policies below.
• GUESTS: If your guests arrive late, we will not "hold" a ceremony from starting. Once the ceremony starts, late guests may not enter the chapel. If you choose not to proceed with your ceremony because of late guests we will reschedule your ceremony to the next available time. Keep in mind, the next available time may be the following day. Please review our Rescheduling and Cancellation policies below.

First Look Service

• Upon arriving at the chapel, you (the bride and groom) will meet together with your minister, wedding coordinator and photographer to go over any last minute details. If you wish to remain separated before the ceremony, you MUST pre-arrange our First Look Service. The Chapel must be prepared to keep you in different locations and ensure that you do not see one another before the ceremony. This is an optional upgrade, but it must be added and paid for prior to your ceremony.

Floral Orders

• If you would like to order additional flowers for your party, or if you would like something other than the floral arrangements included in your ceremony plan, our on-site, full-service florist can create a custom floral plan/theme/design of your dreams, or you may upgrade to any of the pre-designed bouquets we offer. Please talk to your Wedding Planner for details.
• We do not allow you to bring in any florals, including bridesmaid bouquets, additional boutonnieres, corsages, etc. from an outside florist. Your Wedding Planner will be happy to help you design and order additional floral arrangements. If you choose to bring in outside flowers, you will forfeit any flowers included in your ceremony plan, even if it is the day of the ceremony.

Guest Photos / Filming

• GUEST PHOTOS: We understand photography is an important part of your wedding day! To capture those special memories, it is our pleasure to offer World-Class Photographers to be with you on your special day. In order for our photographers to take the best photos possible, we do not allow any outside photographers or guests to take photos during your ceremony or at any time while on property.
• GUESTS FILMING: Guests are only allowed to film your ceremony if a DVD is included in your ceremony plan, or if you have pre-purchased a DVD. If you do not meet this criteria and wish to have a guest film your ceremony, you will be charged a $75.00 Studio Fee. Either way, guests using their own video cameras must stay seated during the ceremony.

Internet Broadcasting

• We proudly offer Internet Viewing for your family and friends who are unable to attend your ceremony in person. Your ceremony plan indicates whether or not you have live internet broadcasting and the amount of time the broadcast will be available. For instructions on how to view an online ceremony, please Click Here.
• Please note your confirmed time is when your time in the chapel begins, not necessarily when the ceremony will begin. Please advise your online guests to be patient as you meet with your minister, photographer and wedding coordinator before the ceremony. We recommend that your guests be ready to view your ceremony fifteen minutes before your confirmed ceremony time and keep the viewing screen up for at least fifteen minutes after your confirmed ceremony time. Also, please be aware your wedding will broadcast live in Las Vegas and live around the world, no matter what time zone your online guests are in. Las Vegas is in the Pacific Time Zone.
• Technical Difficulties: Internet connections are not always reliable. We will do our best to broadcast your indoor ceremony live, however sometimes technical difficulties are out of our control. If there is an issue with your live feed, we will upload your video as soon as possible and extend your online viewing time as a courtesy. Please notify your guests of this policy and ask them to continue to check the website for your broadcast if they do not see it right away.
• Outdoor ceremonies: Not all outdoor ceremonies include video and internet broadcasting. If your outdoor ceremony includes a videographer and internet broadcasting, please note your ceremony will not be broadcasted live. We will do our best to upload your ceremony video before the end of the day. We recommend asking your online guests to check the website for your broadcast availability or to plan to watch the ceremony on the following day.

Nevada State Marriage License

• You MUST have a Nevada State Marriage License prior to your wedding and provide it at the time of your ceremony, or at your consultation. We are unable to perform a wedding without a Nevada State Marriage License. Click here for information on obtaining your marriage license.
• If you do not have a Nevada State Marriage License prior to your ceremony, your ceremony will be canceled or moved to a later time (pending your purchase of a Nevada State Marriage License), based on availability. Keep in mind, the next available time may be the following day. Please review our Rescheduling and Cancelation policies below.
• RENEWAL OF VOWS: Renewal of Vows ceremonies to do not require a Marriage License, but you will be asked to prove you are legally married.

Your Booking Payment and Rescheduling / Cancellations

• BOOKING PAYMENT: The initial booking payment on your ceremony package is non-refundable, but it is extendable and transferable for up to one (1) year.
• CANCELLATIONS: If you cancel your ceremony more than 14 days before your confirmed date and time, we will gladly refund all payments except for your initial booking payment. However, if you cancel your ceremony within 14 days of your confirmed date and time, the entire amount paid becomes non-refundable because we will have already prepared for your ceremony with staff, products and services.
• Change of Date, Time or Chapel:
  • A Rescheduling Fee is waived: For your first change of date, time or chapel if you call more than 14 days prior to your confirmed ceremony date and time.
  • A Rescheduling Fee of $100.00 will be charged:
    • For all additional changes of date, time or chapel made more than 14 days prior to your confirmed ceremony date and time.
    • For your first change of date, time or chapel if you call less than 14 days prior to your confirmed ceremony date and time.
    • If your wedding must be rescheduled because you are late for your wedding or your limousine pickup.
    • If you contact us within seven (7) days of your confirmed ceremony date and time, and you want to move your ceremony to another date less than seven (7) days from your original date.
  • Rescheduling will not be allowed: If you contact us within seven (7) days of your ceremony date and time, and want to reschedule your ceremony to another date more than seven (7) days from the original date and time. If you need to reschedule under these circumstances, you must purchase an entirely new ceremony plan as we will have already prepared for your ceremony with staff, products and services.

Payments and Balance Due

• In order to give you the special day you are hoping for, we require that your balance be paid 30 days prior to your ceremony. If you have a balance 30 days prior to your ceremony and we do not hear from you and/or cannot get a hold of you, it is possible that your ceremony, or additional products and services, may be canceled. We accept Visa, MasterCard, American Express, Discover, or if you prefer, you may send a money order. When sending a money order, please include the groom's last name and your plan number. We do not accept personal checks.

Donations and Gratuities

• Gratuities are customary for any services provided, particularly in Las Vegas. Many couples wish to recognize their limousine drivers and photographers with a gratuity and their Minister with a donation, but are unsure of standard gratuity amounts, so we provide small envelopes with monetary suggestions printed on them.
• LIMO DRIVER(S): On the day of your ceremony, the customary gratuity for your limousine driver is $40.00. Keep in mind, if you have additional limousines in your plan, we suggest a $40.00 gratuity for each driver. If you purchase our Marriage License Service, we suggest a gratuity of $25.00 for your limo driver at the time of service.
• PHOTOGRAPHER: Each couple is unique in their photo session needs, and therefore it is hard to generalize a suggested amount. Please ask your personal wedding planner for the suggested amount for the length of photo session you have organized.
• MINISTER: Our ministers are not paid employees of the Chapel, instead they donate their time to perform your ceremony and file the legal paperwork on your behalf. For this reason, a customary donation for your minister is $60.00 when the ceremony is performed on property at the Chapel.

Ceremony Guests

• Chapel of the Flowers understands how important family and friends are, especially on your wedding day. Please also understand that you (the bride and groom) are our primary focus – it’s your special day!
• WAITING AREAS: Please be aware of extreme heat in Las Vegas, especially during the summer. We have a lobby area in which the bride and groom may wait, but we may not have indoor waiting facilities for your guests, especially on Saturdays. We always provide two covered verandas for your guests to gather. Water can be purchased in our gift shop or inside the chapels.
• TRANSPORATION: After your ceremony, guests who need transportation should either call a taxi or, for faster service, simply walk to the Stratosphere Hotel just two blocks south of the Chapel grounds.
• GUEST COUNT: Our property has multiple ceremony locations, each able to accommodate a specific amount of guests. If your guest count increases and your party no longer fits in your chosen chapel, your ceremony may be moved to a larger chapel. Please be advised some larger chapels and larger guest counts require additional fees.

Outdoor Ceremonies

• Even if you are having an outdoor ceremony, an indoor chapel is always reserved on your behalf in case of inclement weather and for staffing purposes. Although our outdoor venues provide a unique location for your ceremony, please understand these areas are only semi-private. We make every effort to provide you with an intimate setting, however, we cannot control every circumstance. If, at any point before the ceremony, you prefer to host your wedding indoors, simply let the staff know and every effort will be made to accommodate you and your guests.

Photography

• Photography is an extremely important part of your wedding day! It is our pleasure to offer World-Class Photographers to capture your special memories and tell the story of your commitment in stunning images.
• POSED vs. CANDID PHOTOS: Most of our ceremony packages include 4x6 Candid Ceremony Prints. These are photos taken as your ceremony is happening. However, it is our Posed Photography Sessions that have made us famous! We highly recommend adding a Posed Photography Session to your wedding package. This will not only ensure that one of our World-Class Photographers is scheduled to be with you after your ceremony for a photo session, but these upgrades offer additional Posed Prints and Enlargements at a discounted price. Please note our Photo Sessions are not available after your ceremony, however you may purchase additional prints and enlargements during your Photo Viewing Appointment at the a la carte prices. Please see below for more information on your Photo Viewing Appointment. Click Here for examples of Candid Ceremony photos, Posed photos and other options, such as Off-Site and Reception photography.
• If your ceremony package does not include Candid Ceremony Photos and/or Posed Photography and you wish to add this option, please contact a Wedding Planner at 1-800-843-2410.
• PHOTO VIEWING APPOINTMENT: Before you leave town, you’ll want to schedule a Photo Viewing Appointment. At your appointment, you will relax in our Photo Gallery, view all of the photography from your special day and choose prints to take home with you. All 4x6 prints will be printed on-site for you to take home! If your ceremony takes place Monday – Friday, you can schedule an appointment the following day. If your ceremony takes place on a Saturday, you can schedule an appointment as early as the following Monday. We highly recommend that you return for an on-site appointment so you can take your 4x6 prints home with you. If you are unable to schedule a Photo Viewing Appointment while you are in Las Vegas, we can arrange a webinar over the phone and internet with a Photo Consultant. Your prints will be mailed to you and shipping charges will apply.

Coupons/Discounts

• Any coupons or discount offers must be presented at the time of your booking or before your final payment. Coupons and discounts will not be honored at a later date. Please email, fax or mail the coupon or discount offer to your Wedding Planner so it may be applied to your plan. Coupons can only be used towards additional products or services. We cannot offer cash back.

No Alcohol or Food

• There is no alcohol allowed on the property or in the limousines, and no food is allowed inside our chapels. We want each couple to enjoy the same clean, comfortable setting that you enjoy for your ceremony.

 I have read and understand the Chapel of the Flowers policies.